FAQ

In what currency are the prices displayed on the site?

All prices are in EUR

I just placed an order, when will it be shipped?

We do our best to ship items as quickly as possible. Please allow 4-7 days for your order to ship. Average lead times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been shipped. If you do not have a tracking number after 7 business days, please contact us at boutiquetm01@gmail.com.

I am not satisfied with my order, can I return it? What should I do if there is a problem?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on any returned packages.

Note: If your package is in the process of being shipped, you must wait to receive it and return it before receiving a refund.

Can I cancel my order?

You can cancel your order without penalty! You must cancel it before it ships. If the item has already been shipped, please use our easy return system for a full refund.

I entered an incorrect address, what should I do?

If you misspelled or automatically entered an incorrect address, simply reply to your order confirmation email and confirm. After checking if the address provided is incorrect, please notify us by email at boutiquetm01@gmail.com. If the address provided is incorrect, we can change it within 24 hours. No refunds will be issued after 24 hours of incorrect submission.

What are the delivery times?

Delivery times vary, as we ship worldwide from different fulfillment centers depending on your location. The average delivery time is 15 to 25 business days.

I have a question that I haven't found the answer to. Could you help me?

Absolutely! We're here to help you beautify your home! Email us at boutiquetm01@gmail.com and we'll be happy to help.

We receive a lot of emails. If you would like a quick response, please include your order number and clearly explain the problem. Thank you.